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Tenant Services Marketplace

First-time workspace setup

Optional after setup step 9 Categories and the Services tab — tenants purchase through Tenant Portal once step 14 Bookings reservations are live. Charge lines follow Payment Allocation. Concept pairing: Concepts — Setup sequence after go-live.

Finding your way in this guide

Browse Service Catalogue and Available Service Types, then Operator configuration. Purchase flow: How It Works. Habit-specific shortcuts live under Related below.

The Tenant Services Marketplace lets you generate additional revenue by offering extra services and add-ons directly to your tenants. Services are seamlessly integrated into the booking and billing workflow — tenants can purchase them, and charges appear alongside their regular payment schedule.

Pair with other concepts

Portal visibility and purchase flows pair with Tenant Portal; Layer 1 schedule lines follow Payment Allocation; offer timing (booking, check-in, mid-stay) follows Booking Lifecycle. Month-end ancillary income review pairs with Portfolio KPI review and optional AI usage API (landlord_chat when operators used AI Chat for catalogue triage).

Service Catalogue​

Pair with other Services Marketplace sections

Catalogue defaults pair with Settings > Services, Portal settings (Allow to see services), and Settings > Tenant categories per-segment gates.

Create a customisable catalogue of services available to tenants during their stay:

  • Flexible timing — services can be offered at booking, check-in, or at any point during the tenancy.
  • Configurable per property — in Services settings, use the Properties multi-select on each offering to limit it to specific buildings (empty = all properties). Tenants only see services that apply to the property of their active booking.
  • Integrated billing — service charges are automatically added to the tenant's payment schedule and tracked alongside rent and other charges in the Finance module.

Catalogue defaults and per-property scoping pair with Operator configuration (management Services tab) and How It Works (portal purchase → Payment plan). Visibility toggle: Portal settings.

Available Service Types​

Pair with other Services Marketplace sections

Illustrative categories pair with Settings > Services — Creating a service and tenant-facing cards on Tenant Portal — Services catalogue.

The marketplace supports a wide range of service categories. Here are common examples:

Cleaning & Household​

  • Regular cleaning packages (weekly, fortnightly, deep cleaning)
  • Laundry and ironing services
  • Welcome packs (groceries, toiletries, city guides)

Fitness & Wellness​

  • Gym and fitness centre memberships or day passes
  • Wellness packages and spa access

Insurance & Protection​

  • Renter's insurance and personal liability coverage
  • Extended damage protection plans

Transportation​

  • Airport transfers and local transportation passes
  • Bicycle or scooter rental
  • Parking space reservations

Workspace & Productivity​

  • Co-working space access or desk rental
  • Meeting room booking
  • High-speed internet upgrades

Storage & Extras​

  • Storage unit rental for extra belongings
  • Furniture rental or room customisation packages

Local Experiences​

  • Language courses and cultural workshops
  • Local experience packages and guided tours
  • Event tickets and social activities

Example categories here are illustrative — configure real offerings under Operator configuration and validate tenant-facing cards in Tenant Portal — Services catalogue.

How It Works​

Pair with other Services Marketplace sections

Portal purchase → Payment plan pairs with Payment Allocation — Layer 1, Bookings > Payment plan, and Service approvals (Requests queue) when Requires approval is on. Collections: Handling a Late Payment — Step 1.

  1. Configure your catalogue — set up the services you want to offer, including pricing, descriptions, and which properties they apply to.
  2. Tenants browse and purchase — services are presented to tenants through the Tenant Portal (web) at the appropriate times (booking, check-in, or during their stay).
  3. Charges are created automatically — when a tenant purchases a service without manager approval, the charge is added to their payment schedule in the Finance module immediately after they confirm in the portal.
  4. Optional manager approval — for services marked Requires approval in Services settings, the portal holds the request in pending until an operator approves it in the Requests tab (Approve & charge) or rejects it with an optional reason. Only approved requests create payment lines.
  5. Operators verify on the booking — open the booking Payment Plan tab (and Finance → Contract Values when you need portfolio-wide income) to confirm the service charge landed on the schedule. There is no separate Operations fulfilment queue for marketplace orders today.

Instant charges vs Requires approval pair with Service approvals (Requests queue) and Payment Allocation — Layer 1. Collections when lines stay unpaid: Handling a Late Payment.

Operator configuration​

Pair with other Services Marketplace sections

Management setup pairs with Deep Links — Account Settings (/settings/services, /settings/preferences), Automation & AI upsell messaging, and Bookings — Other filters when reconciling segment uptake.

In the management app, the tenant-facing catalogue is maintained under Account Settings → Services. There you create and edit offerings (name, description, price, billing type, Invoicing category, images, sort order, active state, and optional Requires approval). The Invoicing category must come from Settings → Categories → Others Items Categories so Finance can resolve VAT and product codes when marketplace charges are invoiced — see Services — Creating a Service (settings-tenant-services-invoicing-category.png). When approval is enabled for any service, a Requests tab appears on the same page for the manager queue — see Service approvals (Requests queue).

Ask AI Assistant where to click

Ask “Where do I configure the tenant services marketplace catalogue and approve tenant service requests?” in AI Chat — the product-context reply may still say Settings → Property → Services; open Settings → Tenant Portal → Services (catalogue + Requests queue). External MCP clients: get-vivin-context-operations.

AI Assistant — where to configure tenant services marketplace catalogue and approvals

Walkthrough: ask where to configure the tenant services marketplace, then open Settings → Tenant Portal → Services.

For tenants to see the marketplace at all, enable Allow to see services in Account Settings → Portal settings. Each teammate then picks which catalogue services email them under Personal Settings → Service subscription emails.

Service descriptions in the Tenant Portal: The catalogue uses compact cards. Long descriptions start as about two lines on the card; tenants tap Show more (then Show less) to read the rest. Confirm request shows the full description (scroll the panel) — it does not use the two-line clamp. Lead with the most important facts, or point to full legal copy via the optional Link field in Services settings. See Tenant Portal — Show more and Tenant Portal — Confirm request.

Management screenshots below pair with Deep Links — Account Settings (/settings/services, /settings/tenantPortal) and tenant-facing captures on Tenant Portal — Services catalogue.

Screenshots​

Services catalogue (management app) — open Settings → Tenant Portal → Services (/settings/services) to add or edit offerings tenants can discover in the portal:

Account Settings — Services tab with empty catalogue and Create your first service

When the catalogue is populated, operators manage cards from the same tab and open Add service or the pencil control to create or edit offerings:

Account Settings — Tenant Services tab with populated catalogue cards and Add service tile

Account Settings — New service dialog (fields operators configure before tenants see an offering)

When any catalogue service uses Requires approval, operators review tenant requests on the Requests tab (pending count badge, approve/reject actions, and detail drawer):

Account Settings — Service approvals Requests tab with Pending filter

Turn on Allow to see services under Account Settings → Portal settings so tenants can see the catalogue in the portal:

Account Settings — Portal settings with Allow to see services among Portal modules

The Tenant Portal card groups Allow to see services with other permission toggles. The full permissions table and a full-page illustration in the Account Settings shell are in Portal settings.

Tenant-facing catalogue — once services are enabled for the booking, tenants browse cards and confirm requests in the portal. Confirmed add-ons appear under Order History (see Tenant Portal — Services catalogue):

Tenant Portal — Services catalogue with billing type, description preview, and Request Service

Tenant Portal — Confirm request panel with full description, Monthly badge, Total, and Cancel

Tenant Portal — Order History with an Active monthly add-on

Walkthrough: open the tenant Services catalogue, scroll the cards, open Request Service, and review the confirmation panel before submitting.

Revenue Opportunity​

Pair with other Services Marketplace sections

Month-end reconciliation pairs with Analytics — Revenue, ADR, and RevPAR tabs, Portfolio KPI review, and Finance > Income tab.

The Services Marketplace creates a new revenue stream beyond rent:

  • Higher average revenue per tenant — by offering services tenants actually need, you increase the value of each booking.
  • Improved tenant satisfaction — tenants appreciate the convenience of having services available through a single platform rather than searching for local providers.
  • Differentiation — a rich service offering helps differentiate your properties from competitors, especially in the coliving and flex living market.
Getting Started

Start with the services that are most requested by your current tenants (typically cleaning, transportation, and gym access), then expand your catalogue based on demand. Configure different offerings per property to match the tenant demographic at each location.

Month-end reconciliation pairs with Portfolio KPI review and Analytics — Revenue, ADR, and RevPAR tabs.

Services Marketplace section cross-reference​

Use the sections above for this concept. Related module and workflow pages are linked inline where they help the next step.

Pair with other Services Marketplace guide sections

Related below links this concept to modules, workflows, settings, and escalation paths.

Documentation map & escalation​

  • Introduction — Platform overview and how documentation sections connect
  • Getting Started — Recommended setup sequence before you publish a tenant-facing catalogue
  • Concepts — Underlying models behind portal purchases, Layer 1 schedules, and lifecycle timing
  • Modules — Operator workspaces for Bookings, Finance, and Operations fulfilment
  • Common Workflows — Procedures that attach service charges during onboarding, check-in, and collections
  • Account Settings — Workspace-wide catalogue, portal toggles, and notification masters
  • API Reference — Partner HTTP contracts (distinct from tenant portal Request Service)
  • Glossary — Term definitions used across marketplace docs
  • FAQ & Troubleshooting — Quick answers when portal service charges disagree with Finance
  • Get Help & Support — Escalation when marketplace behaviour is blocked by account state
  • Using in-app support — Vivin product tickets when approval queues or charges are unclear

Navigation & bookmarks​

Pair with other Services Marketplace guide sections

Bookmark routes pair with Management Frontend Deep Links and Concepts hub — Navigation & bookmarks.

Catalogue configuration & portal visibility​

Payment plan, collections, and month-end review​

Tenant experience, automation, and fulfilment​

Deeper workflow reads​

Pair with other Services Marketplace guide sections

Payment plan, collections, and month-end review above. Each workflow sub-guide reciprocates with [Deeper workflow reads](../concepts/services-marketplace.md#deeper-workflow-reads) anchors on Services Marketplace bullets —

Deeper concept reads​

  • Tenant Portal — Visibility and purchase flows on the Services tab
  • Payment Allocation — Layer 1 schedule lines for add-on charges on Payment plan
  • Booking Lifecycle — Offer timing across Upcoming, Ongoing, and Ended stays
  • Automation & AI — Communication Rules and chatbot context for service upsell messaging

Deeper API reads​

Operator habit hubs​

Day-to-day operator habits (lockout catch-up, pending receipts, payment triage, handoffs, and related playbooks) live on the Common Workflows habit hub.

Deep-link anchors for habit hubs

Lockout catch-up after password recovery​

Pending manual receipt approval​

Reject/revert mistaken receipts​

Portfolio segmentation by tenant category​

Notification row-click navigation​

Payment alert to receivables triage​

Confirmation alert triage​

Finance debt receivables triage​

Finance Income status drill-down​

Cash flow forecast drill-down​

Key glossary terms​

Module documentation hubs​