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Tenant Services Marketplace

The Tenant Services Marketplace lets you generate additional revenue by offering extra services and add-ons directly to your tenants. Services are seamlessly integrated into the booking and billing workflow — tenants can purchase them, and charges appear alongside their regular payment schedule.

Service Catalogue​

Create a customisable catalogue of services available to tenants during their stay:

  • Flexible timing — services can be offered at booking, check-in, or at any point during the tenancy.
  • Configurable per property or unit — offer different services depending on the location, property type, or target tenant demographic.
  • Integrated billing — service charges are automatically added to the tenant's payment schedule and tracked alongside rent and other charges in the Finance module.

Available Service Types​

The marketplace supports a wide range of service categories. Here are common examples:

Cleaning & Household​

  • Regular cleaning packages (weekly, fortnightly, deep cleaning)
  • Laundry and ironing services
  • Welcome packs (groceries, toiletries, city guides)

Fitness & Wellness​

  • Gym and fitness centre memberships or day passes
  • Wellness packages and spa access

Insurance & Protection​

  • Renter's insurance and personal liability coverage
  • Extended damage protection plans

Transportation​

  • Airport transfers and local transportation passes
  • Bicycle or scooter rental
  • Parking space reservations

Workspace & Productivity​

  • Co-working space access or desk rental
  • Meeting room booking
  • High-speed internet upgrades

Storage & Extras​

  • Storage unit rental for extra belongings
  • Furniture rental or room customisation packages

Local Experiences​

  • Language courses and cultural workshops
  • Local experience packages and guided tours
  • Event tickets and social activities

How It Works​

  1. Configure your catalogue — set up the services you want to offer, including pricing, descriptions, and which properties they apply to.
  2. Tenants browse and purchase — services are presented to tenants through the Tenant Portal and mobile app at the appropriate times (booking, check-in, or during their stay).
  3. Charges are created automatically — when a tenant purchases a service, the charge is added to their payment schedule in the Finance module.
  4. Fulfilment is tracked — service orders appear in your operations workflow for coordination and delivery.

Revenue Opportunity​

The Services Marketplace creates a new revenue stream beyond rent:

  • Higher average revenue per tenant — by offering services tenants actually need, you increase the value of each booking.
  • Improved tenant satisfaction — tenants appreciate the convenience of having services available through a single platform rather than searching for local providers.
  • Differentiation — a rich service offering helps differentiate your properties from competitors, especially in the coliving and flex living market.
Getting Started

Start with the services that are most requested by your current tenants (typically cleaning, transportation, and gym access), then expand your catalogue based on demand. Configure different offerings per property to match the tenant demographic at each location.