Skip to main content

Concepts

This section provides in-depth explanations of how Vivin's key systems work under the hood. While the Modules documentation describes what each screen does and the Common Workflows section shows how to complete specific tasks, the Concepts pages explain why things work the way they do — the underlying models, rules, and logic that drive the platform.

Read these pages when you want to understand the reasoning behind a feature's behavior, troubleshoot unexpected results, or make informed decisions about how to configure your account.

Reference​

  • Management Frontend Deep Links — Direct URL routes for hub.vivin.app. Use these links to open specific modules, tabs, or pages from emails, bookmarks, or shared links.

Core Systems​

  • Booking Lifecycle — How bookings progress through statuses and what triggers each transition. Essential reading for understanding when and why to change a booking's status.
  • Payment Allocation — How the two-layer payment model works, including allocation priority and overpayment handling. Read this before configuring payment priorities or investigating a payment discrepancy.
  • Create New Menu — How the cross-module Create New entry points work from the management hub (tenants, bookings, properties, tickets, and more).

Tenant Experience​

  • Tenant Portal — What tenants see and can do in the web portal, how authentication works, and which settings control portal behavior. Useful for answering tenant questions about the tenant experience.
  • Services Marketplace — How to offer extra services (cleaning, gym, insurance, etc.) to tenants and generate additional revenue through cross-selling and upselling.

Platform Capabilities​

  • Integrations & Distribution — How Vivin connects with every major European rental marketplace, Airbnb, Booking.com, and your own website via the white label booking engine. Covers calendar synchronisation, automatic booking import, and channel management.
  • Automation & AI — How Vivin uses artificial intelligence across the platform — from the tenant chatbot and smart invoice reading to dynamic pricing suggestions, predictive analytics, and automated workflows.