Common Workflows

This section provides step-by-step guides for the most frequently performed tasks in Vivin. Each workflow describes the complete sequence of actions, the modules involved, and what to watch out for at each step.

• Onboarding a New Property — Add a property to your portfolio from owner registration to channel setup
• Processing a New Booking — Create a booking from enquiry to confirmation
• Managing a Check-in — Coordinate tenant arrivals and key handovers
• Managing a Check-out & Deposit Refund — Handle departures, inspections, and deposit returns
• Handling a Late Payment — Follow up on overdue payments consistently
• Cancelling a Booking — Process cancellations with proper deposit handling
• Resetting a Management User Password — Recover management account access using email reset links and token-based password update
• Entering Monthly Utility Bills — Monthly billing process for accurate tenant overage calculations