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General Information

This tab configures your company's identity, branding, and core operational timing parameters. The values you set here appear across the entire platform — in tenant-facing communications, generated contracts, invoices, and the Tenant Portal.

General Information Section​

FieldDescription
Company NameYour business name as it appears in documents, emails, and the Tenant Portal.
Contact EmailThe primary email address tenants and team members will see as the sender for system notifications.
Phone NumberYour company's contact number, included in outgoing communications where applicable.
Fiscal ID / VAT NumberYour company's tax identification number, used for invoice generation and legal documents.
AddressYour company's registered address, printed on contracts and invoices.
tip

Use a shared team email address (e.g., bookings@yourcompany.com) as the Contact Email rather than a personal address. This ensures continuity if team members change and gives tenants a consistent point of contact.

Branding Section​

These settings control how the platform appears to your team and to tenants in the Tenant Portal.

FieldDescription
LogoUpload your company logo (PNG or JPG). It appears in the top navigation bar and in generated PDFs (contracts, invoices).
Brand ColorA hex color code that sets the primary accent color in the Tenant Portal and in email headers. Use your brand's primary color for a consistent, professional look.
Website URLYour company's website. Displayed in tenant-facing communications and the Tenant Portal.

Where Branding Appears​

Your branding settings are applied in several places across the platform:

  • Tenant Portal — The logo is displayed in the portal header, and the brand color is used as the primary accent for buttons, links, and highlights throughout the tenant-facing interface.
  • Generated Contracts — The logo is embedded in the header of PDF contracts generated from your Contract template.
  • Automated Emails — The logo and brand color appear in the header of all tenant-facing emails (onboarding, check-in, check-out, and payment reminders configured in Emails).
  • Invoices — If connected to an invoicing provider (e.g., Invoice-xpress via Integrations), your company name, fiscal ID, and address are printed on every invoice.
tip

When choosing a brand color, pick a color with sufficient contrast against a white background — it is used for buttons and links in the Tenant Portal. Very light colors (e.g., pale yellow) may be difficult for tenants to read or click.

Booking Cycle Section​

These settings define your standard operational timing parameters. They are used as defaults across the platform and affect scheduling for automated tasks and availability calculations.

FieldDescription
Check-in TimeThe default time of day when tenants are allowed to move in (e.g., 15:00). Used in check-in emails and operational planning.
Check-out TimeThe default time of day by which tenants must vacate (e.g., 11:00). Used in check-out emails and operational planning.
Mid-term Preparation DaysThe number of days needed to prepare a unit between a check-out and the next check-in for mid-term stays (typically 1 month or longer). For example, setting this to 3 means a unit cannot be booked starting fewer than 3 days after another booking ends.
Short-term Preparation DaysSame as above but for short-term stays (typically nightly or weekly bookings). This is usually 1 day.

How Preparation Days Affect Availability​

Preparation days create an automatic buffer between consecutive bookings in a unit. The system uses these values when calculating availability in the Sales module and when validating new booking dates.

Example

If Mid-term Preparation Days is set to 3 and a tenant's booking ends on March 31:

  • The unit is marked as unavailable from April 1 through April 3 (3 preparation days).
  • The earliest a new booking can start is April 4.
  • This buffer appears automatically in the Sales Overview calendar and on connected external platforms.

This prevents back-to-back bookings that leave no time for cleaning, inspection, and turnaround. Adjust the values based on your team's capacity:

  • 1 day — sufficient if you have a dedicated cleaning team that can turn a unit around the same day
  • 2–3 days — standard for most mid-term operations, allowing cleaning, inspection, and minor repairs
  • 5+ days — use for properties that require deep cleaning or renovation between tenants
Important

Check-in and check-out times are included in the automated emails sent to tenants. If you change these times, the new values will apply to all future emails — but tenants who already received their check-in or check-out email will have the old time. Coordinate time changes carefully with your operations team.

Key Rules​

Summary

  1. Branding is account-wide. All properties, tenants, and documents use the same logo, brand color, and company information. You cannot configure different branding per property.

  2. Changes affect future communications only. Updating your company name, logo, or contact email changes what new emails and documents show — but previously sent emails and generated PDFs retain the old values.

  3. Preparation days prevent back-to-back bookings. The system automatically blocks the configured number of days after every check-out. This applies to both manual bookings and bookings imported from external platforms.

  4. Check-in/check-out times are informational. These times are included in tenant emails and used for operational planning, but the system does not enforce them — a booking status can be changed at any time of day.