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Resetting a Management User Password

Use this guide when a management platform user cannot sign in because they forgot their password.

This workflow applies to users who log into hub.vivin.app with email + password.

Important

This is different from tenant authentication. Tenants use Booking ID + Access Code, not email/password. See Tenant Portal.

Step 1: Request a password reset email​

  1. Go to hub.vivin.app.
  2. On the sign-in page, click Reset your password.
  3. Enter the management user's email address.
  4. Click Send reset link.

The system always confirms with a generic success message ("If an account exists..."), even if the email does not match a user. This is expected behavior for account security.

  1. Open the reset email in your inbox.
  2. Click the password reset link from the email.
  3. Verify the URL includes a reset token parameter (for example: /reset-password?token=...).

If the token is valid, the page shows Create new password.

Step 3: Set a new password​

  1. Enter a new password (minimum 6 characters).
  2. Confirm the same password in the second field.
  3. Click Reset password.

After a successful reset, you will see a confirmation message and can return to sign-in.

Troubleshooting​

Invalid or expired reset link/token​

If you see an error indicating the reset link/token is invalid or expired:

  1. Go back to hub.vivin.app/reset-password.
  2. Request a fresh reset link.
  3. Use the newest email link and complete the reset flow again.

Didn't receive the reset email​

  1. Wait 1-2 minutes and refresh your inbox.
  2. Check spam/junk and quarantine folders.
  3. Confirm you entered the correct email address.
  4. If the user is managed by an admin, resend a reset email from Settings > Users & Roles.

Passwords do not match​

If the form shows "Passwords do not match", re-enter both fields so they are identical.