Owners
Complete Getting Started — Recommended Setup Sequence step 4 (this tab — landlord registry before property wizard) after step 3 Users and before step 5 Payments — full tab map: Recommended setup order. Finish steps 13–15 in Listings, Bookings, and Tenants, then Onboarding a New Property — Step 7. Guided steps 4–12: Onboarding a New Property. Lockout catch-up: Getting Started. Workflow pairing after go-live: Account Settings — Setup sequence after go-live.
Follow Adding or editing an owner before linking properties in Listings; field reference: What you maintain here. Non-linear operator habits (Lockout catch-up, Pending manual receipt approval, Reject/revert mistaken receipts, Portfolio segmentation by tenant category, Notification row-click navigation, Payment alert to receivables triage, Confirmation alert triage, Finance debt receivables triage, Finance Income status drill-down, Cash flow forecast drill-down) have matching Related subsections below. Full pairing matrix: Owners section cross-reference · Account Settings — Tab cross-reference.
Open Account Settings > Team > Owners at platform.vivin.app/settings/owners. It sits next to Users and roles in the settings sidebar. See Deep Links for neighbouring routes.
Pair owner legal records with Users (who can edit payouts and properties), Contract (owner variables in generated PDFs), and General Information (operator company identity — distinct from landlord IBANs here). Month-end owner payout reconciliation pairs with Portfolio KPI review — Step 7 and optional AI usage API (landlord_chat) when MCP catch-up followed lockout. Section-to-doc pairing: Owners section cross-reference. Hub tab matrix: Account Settings — Tab cross-reference.
The Owners tab is where you register and manage property owners. Owners are the individuals or companies that own the properties you manage. Adding owners here allows you to:
- Associate properties with their correct owner
- Generate owner statements and payout records
- Display owner details on contracts and legal documents
Use this page to add, edit, and manage owners — including required fields (Legal Name, Email, Fiscal ID, IBAN, etc.) and how owner data flows into contracts and payouts.
How to open Owners in the app
- Sign in to the management frontend and open Account Settings (gear / company entry in the user area, or go straight to
/settings). - In the Account Settings left sidebar, under Team, choose Owners (same shell as Users and roles).
- Use + Add Owner for a new record, or open an existing row to edit banking and identity details before they are picked on properties or payout runs.
Bookmark: platform.vivin.app/settings/owners — see Deep Links for neighbouring settings routes.
Screenshots
Account Settings — Team — Owners — settings shell with the Owners list, search, and Add Owner (full desktop layout):

Adding or editing an owner
Create payout-ready owner records before Listings — Creating a New Property — the property wizard Owner dropdown only lists landlords registered here. Full pairing matrix: Owners section cross-reference.
- On the Owners tab (see How to open Owners in the app above), click + Add Owner to register someone new, or use the pencil on an existing owner card to edit inline.
- Complete or update the form (legal identity, contact, and banking fields as shown in your workspace)—pay special attention to IBAN and fiscal identifiers before the next payout cycle.
- Save from the card footer (inline edit) or the modal footer (Add Owner). Updated values flow into new contracts, statements, and payout destinations; review open bookings if you change identifiers mid-season.
Add Owner opens a centered dialog with the fields you need before a property can reference that payee (display name, legal name, email, phone, fiscal ID, IBAN, fiscal address, and ID document type). Name, Email, and Fiscal ID are required on create:

Existing owners are edited inline on their card (pencil control) rather than in this modal — the card expands with the same field groups and Cancel / Save actions in the footer:

Search and delete
- Search — the header search box matches display name and email (case-insensitive). The owner count in the title still reflects the full list; the grid below narrows to matching cards.
- Delete — the trash icon on a card opens a confirmation dialog naming that owner. Deletion is permanent — remove an owner only when no properties should reference them going forward.


What you maintain here
Owner IBAN and fiscal identifiers flow into Finance — Payouts and contract variables on Contract templates — reconcile open Finance — Contract Values before mid-season banking changes. Full pairing matrix: Owners section cross-reference.
- Create — Use + Add Owner to register a new legal entity or person before they appear on properties or payout reports.
- Edit — Update banking, fiscal, or contact details when they change in the real world; outdated IBANs or fiscal IDs will flow into the wrong statements until corrected.
- Associate — Owners are picked from this list when you assign an Owner on a property in Listings; the link drives Payouts and owner-facing totals elsewhere in Finance.
Typical fields you should expect to complete for a usable payout-ready record (wording in the app may vary slightly by locale):
| Area | Why it matters |
|---|---|
| Legal identity | Name and fiscal identifiers used on contracts and tax-related exports |
| Contact | Email and phone for operational correspondence |
| Banking (IBAN) | Destination for owner payouts from your Vivin-managed rent collection workflow |
| ID document type | The kind of identity document the owner signs with (Passport, ID Card…). Optional; fills {OwnerIdDocumentType} on contract templates |
Those fields are reused wherever the product needs a stable legal payee for a property: the Owner selector in Listings (property setup), Payouts rows in Finance, and contract or export surfaces that print owner identity. Keeping Legal Name and Fiscal ID aligned with your real-world entities avoids mismatches on statements and tax artefacts.
An owner record must exist before you can create a property assigned to that owner. If an owner is not in this list, the Owner dropdown in the property creation wizard will not show them.
Owners section cross-reference
Use this table when one Owners topic naturally leads into another Account Settings tab, operator module, workflow, or concept — each row links to the docs you should read before or after saving landlord records.
| Owners topic / section | Pair with these docs |
| --------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Adding or editing an owner | Onboarding a New Property, Create New — Owner |
| What you maintain here | Listings module, Finance — Payouts |
| Search and delete | Users and roles, Portfolio KPI review |
| Lockout catch-up after password recovery | Resetting a Management User Password, Getting Started — Lockout catch-up, Common Workflows — Lockout catch-up |
| Pending manual receipt approval | Invoicing & Payments — Out Payments, Users and roles — Role permissions (Approve payments), Finance — Pending manual payments |
| Reject/revert mistaken receipts | Payment Allocation — Correcting mistaken receipts, Finance — Payouts, Finance — Row actions on in-payment rows |
| Notification row-click navigation | /notifications row-click before owner payout fixes | Account Settings — Notification row-click navigation, Common Workflows — Notification row-click navigation, Notifications module — Notification row-click navigation |
| Payment alert to receivables triage | payment overdue before Owners payout recipient setup | Account Settings — Payment alert to receivables triage, Common Workflows — Payment alert to receivables triage, Handling a Late Payment — Step 1 |
| Confirmation alert triage | Upcoming alerts on owner-payout bookings | Account Settings — Confirmation alert triage, Common Workflows — Confirmation alert triage, Processing a New Booking — Step 5b |
| Finance debt receivables triage | Portfolio Top debtors / Debt Aging after settings on this tab | Account Settings — Finance debt receivables triage, Common Workflows — Finance debt receivables triage, Finance module — Finance debt receivables triage |
| Finance Income status drill-down | Income → In debt vs Debt Aging after settings on this tab | Account Settings — Finance Income status drill-down, Common Workflows — Finance Income status drill-down, FAQ — Finance Income status drill-down hub |
| Cash flow forecast drill-down | Cash flow forecast month bars vs Income segments | Account Settings — Cash flow forecast drill-down, Common Workflows — Cash flow forecast drill-down, FAQ — Cash flow forecast drill-down hub |
| Portfolio segmentation by tenant category | Tenant categories, Finance — Other filters, Common Workflows — Portfolio segmentation |
Related
Related below links this Account Settings tab to modules, workflows, concepts, and escalation paths. Pair Documentation map & escalation with Account Settings hub — Documentation map & escalation; pair Upstream & downstream workflows with Account Settings — Tab cross-reference. Topic-to-section pairing in sections above: Owners section cross-reference. Full hub matrix: Account Settings — Section cross-reference.
Documentation map & escalation
Documentation-map bullets pair with Introduction — Section cross-reference and FAQ — Section cross-reference. Hub parity: Account Settings hub — Documentation map & escalation. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Account Settings hub — Tab pairing matrix across workspace configuration
- Deep Links — Account Settings — Bookmarkable
/settings/owners - Glossary — Term definitions used across settings and module docs
Upstream & downstream workflows
Workflow bullets pair with Common Workflows — Workflow cross-reference for inter-guide step pairing. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Onboarding a New Property (section cross-reference; Deeper workflow reads; hub) — Requires owner registration as the first step
- Processing a New Booking (section cross-reference; Deeper workflow reads; hub) — Owner assignment when creating the first reservation on a newly onboarded property
- Managing a Check-in (section cross-reference; Deeper workflow reads; hub) — Owner payout context before first tenant revenue
- Managing a Check-out & Deposit Refund (section cross-reference; Deeper workflow reads; hub) — Owner payout timing when deposit retentions affect landlord settlements
- Portfolio KPI review (section cross-reference; Deeper workflow reads; hub) — Month-end owner payout and contract-value reconciliation (Step 7)
- Handling a Late Payment — Step 1 (section cross-reference; Deeper workflow reads; hub) — Identify overdue charges on owner-linked properties when tenant collections lag or a payment overdue alert row-click brought you here
Deeper workflow reads
Workflow reads pair with Common Workflows hub subsection index and Workflow cross-reference. Each workflow sub-guide reciprocates with [Deeper workflow reads](./owners.md#deeper-workflow-reads) anchors on Account Settings bullets — hub parity: Account Settings hub — Deeper workflow reads. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Onboarding a New Property — Requires owner registration as the first step (section cross-reference; Deeper API reads; hub)
- Processing a New Booking — Owner assignment when creating the first reservation on a newly onboarded property (section cross-reference; Deeper API reads; hub)
- Managing a Check-in — Owner payout context before first tenant revenue (section cross-reference; Deeper API reads; hub)
- Managing a Check-out & Deposit Refund — Owner payout timing when deposit retentions affect landlord settlements (section cross-reference; Deeper API reads; hub)
- Portfolio KPI review — Month-end owner payout and contract-value reconciliation (Step 7) (section cross-reference; Deeper API reads; hub)
- Handling a Late Payment — Step 1 — Identify overdue charges on owner-linked properties when tenant collections lag or a payment overdue alert row-click brought you here (section cross-reference; Deeper API reads; hub)
Related Account Settings tabs
Tab bullets pair with Account Settings — Tab cross-reference and Recommended setup order. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Users and roles — Who can edit owner records and property assignments
- General Information — Operator company identity on contracts (distinct from owner legal records here)
- Contract templates — Owner legal identity placeholders in generated PDFs
- Invoicing & Payments — VAT series tied to operator company identity (distinct from owner IBANs)
- Subscription — Vivin platform fees (distinct from owner payout records)
- Emails — Company contact placeholders in lifecycle templates
- Preferences — In-app notifications — Payment alerts during owner payout timing on check-out
Operator modules
Module bullets pair with Modules — Module cross-reference. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Listings — Assign each property to an owner when you create or edit it
- Finance — Payouts — Outgoing payments linked to owner records
- Finance — Contract values — Booking-level financial view where owner context matters
- Finance — Other filters — Owner-scoped property picker on Contract Values and Transactions
- Tenants module — Tenant master data linked to owner financial statements
- Operations module — Linked cash flows on maintenance tickets billed against owner-linked properties
- Audit — Discounts tab — Owner-scoped discount rows during payout reconciliation
- Notifications — Payment overdue alerts (in-app) — Operator Payments category rows when scheduled charges are overdue on owner-linked properties
- Properties workspace — Legacy
/propertiesbookmarks before assigning owners on new buildings
Deeper concept reads
Concept reads pair with Concepts hub subsection index and Concept cross-reference. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Tenant Portal — Owner legal identity on contracts tenants review in the portal (section cross-reference; hub)
- FAQ — Tenant contract signing blocked — No PDF yet, mandatory Your Details gates, category locks, or Lease purpose; portal signing vs paper upload on Contract Info
- Integrations & Distribution — Register owners before linking units to marketplace listings (section cross-reference; hub)
- Payment Allocation — Two-layer receipts and credit note reject/revert warnings (section cross-reference; hub)
- Booking Lifecycle — Computed status model (section cross-reference; hub)
Companion API guides
API bullets pair with API Reference hub. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- API Reference — Property & unit mapping — Partner property payloads referencing owner records
- AI usage API — Operator JWT ledger when auditing automation spend after owner payout reconciliation at month-end
Module documentation hubs
Module hub bullets pair with Modules — Module cross-reference. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Dashboard — Post-login KPI snapshot
- Analytics — Month-range portfolio KPI charts
- Bookings — Operator UI for reservations on owner-linked properties
- Sales — Portfolio availability and channel connections
- Utilities — Bills Included ceiling model
- Inbox — Portfolio-wide WhatsApp workspace
- Notifications — Full
/notificationshistory - AI Chat — Vivin-internal AI Assistant
- Booking engine details — Marketplace payload editor
Lockout catch-up after password recovery
Operational backlog after sign-in recovery pairs with Resetting a Management User Password — Step 3 before you resume owner IBAN edits on this tab. Hub parity: Common Workflows — Lockout catch-up after password recovery. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Common Workflows — Lockout catch-up after password recovery — Hub matrix when sign-in was restored mid-setup before step 4 landlord records are saved
- Getting Started — Lockout catch-up after password recovery — Canonical operational backlog mesh (notification triage, Pending Steps 6b, portal gates)
- Onboarding a New Property — Register owners before the property wizard Owner dropdown is populated
- Pending manual receipt approval — Month-end Pending mesh when owner-linked properties still await Approve payments
Pending manual receipt approval
Receipt approval pairs with Invoicing & Payments — Out Payments owner payout batches and Users and roles (Approve payments permission). Hub parity: Common Workflows — Pending manual receipt approval. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Common Workflows — Pending manual receipt approval — Hub matrix when tenant collections on owner-linked properties still show pending until Approve payments
- Finance — Pending manual payments — Amber Pending chip before Finance → Payouts owner batches reconcile
- Users and roles — Role permissions — Approve payments gates Payouts tab access and bulk approval
- FAQ — Manual receipt still pending — Why owner-scoped Total Debt KPIs lag until approval
Reject/revert mistaken receipts
Receipt cleanup pairs with Finance — Payouts owner reconciliation and What you maintain here banking identity. Hub parity: Common Workflows — Reject/revert mistaken receipts. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Common Workflows — Reject/revert mistaken receipts — Hub matrix when duplicate tenant receipts on owner-linked properties need Reject / Revert
- Payment Allocation — Correcting mistaken receipts — Two-layer model and credit note accounting follow-up
- Finance — Row actions on in-payment rows — Bulk Reject selected before owner payout runs
- Portfolio KPI review — Step 7 owner payout reconciliation when ledger rows disagree with statements
Portfolio segmentation by tenant category
Segment filters pair with owner-scoped Finance — Other filters and Portfolio KPI review — Step 6. Hub parity: Common Workflows — Portfolio segmentation by tenant category. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Common Workflows — Portfolio segmentation by tenant category — Hub matrix when segment filters must align across owner-linked properties, receivables, and tenant profiles
- Tenant categories — Portal segments on stays tied to owner properties
- Finance — Tenant category filter — Ledger segmentation on owner-scoped Contract Values
- Bookings — Other filters — Tenant category when triaging collections before owner payouts
Notification row-click navigation
Owner IBAN gaps surface on Finance → Payouts — finish /notifications row-click triage on the booking before blaming owner registry rows for payout warnings. Hub parity: Account Settings — Notification row-click navigation. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Account Settings — Notification row-click navigation — Hub matrix (
notifications-module-row-click-target.png,notifications-row-navigation-flow.mp4) - Common Workflows — Notification row-click navigation — Operator procedure hub
- Notifications module — Notification row-click navigation — Canonical
/notificationsinbox pairing - FAQ — Notification row-click navigation hub — Symptom table
Payment alert to receivables triage
Missing owner banking does not create payment overdue alerts — row-click tenant debt alerts first, then return to owner IBAN fixes for Owners payout mode. Hub parity: Account Settings — Payment alert to receivables triage. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Account Settings — Payment alert to receivables triage — Hub matrix (
notifications-row-navigate-to-booking-detail.png,notifications-row-navigation-flow.mp4) - Common Workflows — Payment alert to receivables triage — Operator procedure hub
- Handling a Late Payment — Step 1 — Collections follow-through after row-click
- FAQ — Payment alert to receivables triage hub — Symptom table
Confirmation alert triage
Upcoming confirmation alerts on owner-mode payouts still need receipt approval on the booking — owner records do not auto-approve Payment received rows. Hub parity: Account Settings — Confirmation alert triage. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Account Settings — Confirmation alert triage — Hub matrix (
notifications-row-navigate-to-booking-detail.png,bookings-detail-transactions-approve-payment-modal.png) - Common Workflows — Confirmation alert triage — Operator procedure hub
- Processing a New Booking — Step 5b / Step 6 — Canonical confirmation gates
- FAQ — Confirmation alert triage hub — Symptom table
Finance debt receivables triage
Owner IBAN records enable Out Payments batches — clear tenant Top debtors before owner payout sign-off on Finance → Payouts. Hub parity: Account Settings — Finance debt receivables triage. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Account Settings — Finance debt receivables triage — Hub matrix (
finance-overview-income-chart-debt-aging.png,finance-overview-debt-aging-walkthrough-flow.mp4) - Common Workflows — Finance debt receivables triage — Operator procedure hub
- Finance module — Finance debt receivables triage — Canonical Finance → Overview surface
- FAQ — Finance debt receivables triage hub — Symptom table
Handling a Late Payment collections
Owner IBAN records enable Out Payments batches — clear tenant Top debtors before owner payout sign-off on Finance → Payouts Hub parity: Account Settings — Handling a Late Payment collections. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Account Settings — Handling a Late Payment collections — Hub matrix (
finance-overview-income-chart-debt-aging.png,notifications-row-navigate-to-booking-detail.png,finance-overview-debt-aging-walkthrough-flow.mp4) - Common Workflows — Handling a Late Payment collections hub — Operator procedure hub
- Finance debt receivables triage — Debt Aging before Step 1
- Pending manual receipt approval — Clear amber Pending before collections outreach
- FAQ — Handling a Late Payment collections hub — Symptom table
- Glossary — Handling a Late Payment collections hub — Surface table + per-guide/module mesh
Finance Income status drill-down
Owner registry does not list tenant Income → In debt lines — open Finance → Overview for segment drill-down during owner statement reconciliation. Hub parity: Account Settings — Finance Income status drill-down. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Account Settings — Finance Income status drill-down — Hub matrix (
finance-overview-income-chart-debt-aging.png,finance-overview-debt-aging-walkthrough-flow.mp4) - Common Workflows — Finance Income status drill-down — Operator procedure hub
- Finance module — Income status drill-down — Canonical Finance → Overview surface
- FAQ — Finance Income status drill-down hub — Symptom table
Cash flow forecast drill-down
Payout type → Owners on Invoicing & Payments groups finalized vIBAN collections — pair with Cash flow forecast month bars before batch approval. Hub parity: Account Settings — Cash flow forecast drill-down. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Account Settings — Cash flow forecast drill-down — Hub matrix (
finance-overview-income-chart-debt-aging.png,finance-overview-debt-aging-walkthrough-flow.mp4) - Common Workflows — Cash flow forecast drill-down — Operator procedure hub
- Finance module — Cash flow forecast drill-down — Canonical Finance → Overview surface
- FAQ — Cash flow forecast drill-down hub — Symptom table
Key glossary terms
Glossary rows pair with Glossary cluster cross-reference. Full pairing matrix: Owners section cross-reference · Account Settings — Section cross-reference.
- Credit note (payment reject/revert) — Accounting follow-up when payout reconciliation finds duplicate invoiced receipts; concept walkthrough: Payment Allocation — Correcting mistaken receipts; workflow hub: Common Workflows — Reject/revert mistaken receipts
- Glossary — End-of-Booking cost split — Charge Time → End of Booking splits daily overage across every occupied unit; still-staying roommates stay in the denominator (#2111)
- Glossary — Change history — Operator-initiated edits on Listings setup and Bookings Changelog; create-time defaults excluded (#2093)
- FAQ — Booking Changelog scope — Operator-initiated edits only; create-time defaults excluded (#2093)
- Glossary — Archived booking ledger visibility — Delete Booking hides manual/provider_platform rows on Finance → Transactions; vIBAN and credit card stay visible (#1897)
- Bookings — Provider platform payment — Non-rejected provider platform in-payment blocks Delete Booking until Reject or assign (#2076)
- FAQ — Delete Booking on integration reservation — Clear pending provider platform in-payment with Reject or assign before soft-archive (#2076)
- Listings — Property edit sidebar pills — Setup / Full integration / Photos pills on property and unit edit sidebars; replaced the old Go to details shortcut (#2082)
- Glossary — Finance tenant category cache refresh — Recategorizing a tenant on Tenants → Tenant Info force-refreshes Finance caches so Contract Values, Overview, and Deposits filters match within seconds (#2088)
- FAQ — Finance tenant category filter parity — Finance Other filters drawer lists segments on cached bookings only; mirror Bookings / Tenants when a segment is missing
- FAQ — Assign tenant category for direct booking — Add booking has no category field; assign on Tenants → Tenant Info or + Create New → Tenant before contract mail
- Glossary — SIMAR water contract ID — SIMAR (Loures e Odivelas) water bills use Cód. Local in Connections — not Nº de Contador; leading zeros stripped (#2110)
- FAQ — SIMAR water bill property match — Cód. Local in Connections — not Nº de Contador; strip leading zeros (#2110)
- Glossary — Per-booking maintenance ticket opt-out — Add booking checkboxes skip automatic CI/CO tickets for one reservation only; property rule unchanged (#1140)
- FAQ — Cancel Booking vs Delete Booking — Cancel for real stays with settlement; Delete soft-archives mistaken/test rows (#1897 / #2076)
- Glossary — Archived property — Archive retires a building to Listings → Archived without deleting bookings; distinct from Delete Booking (reservation soft-archive) — Listings — Archived properties
- FAQ — Archive a property — Edit property sidebar Archive / Unarchive on Listings; building-level — not Delete Booking or Cancel booking
- FAQ — Portfolio retirement decisions — Archive property (building) vs Cancel booking vs Delete Booking (reservation soft-archive) — three-way decision table
- Deposit lifecycle status — Owner payout rules on Finance → Payouts are distinct from tenant security deposit
depositStatuson Finance → Deposits - Finance — Deposit status filter — Other filters → Deposit status multi-select on Bookings and Finance (#2090)
- Finance — Deposit lifecycle status cards — Deposit lifecycle status row on Finance → Deposits; click Partial paid for collection shortfalls (#2091)
- FAQ — Partly collected security deposit — Paid above zero but below Amount on booking Deposit; Partial paid card on Finance → Deposits (#2090 / #2091)
- Operations — Tickets toolbar search — Paste the full sequential ticket ID (for example
S259,T27) in toolbar Search (#2074) - FAQ — Find a ticket by its ID — Paste the full sequential ticket ID (for example
S259,T27) in Operations → Tickets toolbar Search (#2074) - FAQ — Skip automatic check-in/out tickets for one booking — Turn off Use unit contract rents and other contract details on Add booking to reveal CI/CO ticket checkboxes (#1140)
- FAQ — Same-day turnovers — Check-out + check-in on one unit same day: Operations → Check-in & Check-out, Timeline / Multicalendar, turnover tickets
- FAQ — Manual payments after Delete Booking — Delete Booking hides manual/provider_platform rows on Finance → Transactions; vIBAN and credit card stay visible (#1897)
- Glossary — Directory list load failures — First-fetch directory failures show Retry / Try again; distinct from filter-empty states and booking-sidebar tab errors
- Glossary — Vacant Unit Preference — Include manual blocks counts operator holds as free on Dashboard / Sales vacancy surfaces (#1427)
- FAQ — Communication or Tickets load failure — Tab-scoped Refresh (Communication) or Retry (Tickets); other booking sidebar tabs stay usable
- Operations — Property-level ticket search — Property-name matches share the top relevance tier with unit hits; building-scoped rows float first under an active Property filter (#2089)
- Deposit dispute — Contested deposit retention before owner payout timing on check-out
- Invoiced floor (rent) — Rent relief blocked below exported invoice totals during owner statement reconciliation
- FAQ — Bulk Hostkit invoicing slow — Vivin paces Hostkit API calls and retries HTTP 429 during bulk Issue allocation / Invoice selected; refresh Transactions before re-issuing
- FAQ — Bulk Hostkit invoicing hub — Symptom table + per-guide mesh
- FAQ — AI token usage — Poll GET /ai-usage / GET /ai-usage/summary with management JWT;
landlord_chat+utility_bill_extraction; no management UI screen yet - FAQ — Automatic check-in email — Trigger matrix, 15-day cutoff, paper upload vs portal signing, Nuki-only toggle, Send / Resend on Contract Info
- FAQ — WhatsApp and email per booking — Bookings → Communication tab when tenant chatbot is enabled; Inbox for portfolio-wide triage
- FAQ — Deposit missing on Finance Deposits — Default ~3 months date range; clear or widen before triaging older move-outs or dispute row actions
- FAQ — Pending manual in-payment on /notifications — Alert persists until Approve payments clears Finance or booking Transactions
- FAQ — Uncovered Debt KPI — Finance Total Debt minus deposit offsets; pair with Debt Aging and In debt drill-down
- FAQ — Dashboard Total Debt subtitle — Post-login Total Debt card headline vs >15 days subtitle; ongoing bookings only
- FAQ — Analytics (KPI workspace) — Portfolio KPIs vs Sales/Listings/Dashboard; load-failure Try again
- FAQ — Lower rent below invoiced — Change monthly rent clamps and Contract Values → Edit amount blocks net below exported invoice totals; use credit notes in accounting when you truly need a reduction
- Glossary — Fixed invoice date — Account-wide Invoice date before bulk Issue allocation / Invoice selected; amber banner on Finance → Transactions until you turn Use today as invoice date back on
- FAQ — Month-end invoicing (fixed date) hub — Symptom table + toggle reset after batch
- FAQ — Reject or revert an incoming payment — Reject pending rows or Revert confirmed ones; Finance → Transactions uses Reject selected bulk-only; modals warn about credit notes when Finance already invoiced
- FAQ — Finance Income status drill-down hub — Symptom table for segment vs Debt Aging
- FAQ — Finance Income status drill-down — Overview Income chart (Paid / Scheduled / In debt); click a segment for month-scoped payment-line modal; Debt Aging for booking-level receivables
- FAQ — Cash flow forecast drill-down hub — Symptom table for collections vs Income / Dashboard
- FAQ — Cash flow forecast drill-down — Month / Day bar-click habit
- FAQ — Permission denied toast — Red You do not have permission to perform this action. toast when RBAC blocks a save; fix in Users → Role Permissions
- FAQ — Phone shows Operations only — Mobile phone user agent locks operators with Operations access to
/operations; iPads and narrow desktop browsers keep the full module list - FAQ — Notification row-click navigation — On
/notifications, row click marks unread then openslink,bookingId,tenantId,listingId, orpropertyId(first match); Dashboard bell General rows stay in-panel unlesslinkis set - FAQ — Bookings that owe money — Top debtors and overdue buckets on Finance → Overview; Total Debt KPI is not a table
- FAQ — Fixed rent on variable unit — Variable listing + equal rent every contract month → booking stores fixed headline Monthly rent; payment plan unchanged